I've made an international order on 16th March, 2007 with Gopro. It's already been a month, and I have not received the camera yet. Normally, it takes less than 10 days to arrive. I've tried to contact GoPro service team. The only solution they can offer is telling me to be patient and wait. If the shipping process is in its normal pace, I can wait. But the situation now, is not. I've paid the shipping for $22(far more expesive than the service USPS originally offer), and this is the only solution that GoPro can offer? For how long should I wait? I got no answer from GoPro. GoPro does not take this problem seriously. I trusted the shipping service that GoPro recommands, that's why I would buy it online. And now the product is lost, I don't think the customer should suffer from the lost. And I don't think "Be patient and wait" is the solution. What if it never arrives?
I share my experience to the ones who might be interested in buying the camera through GoPro service. Plase think again, just in case you encounter the same problem and you have no way to cliam the lost.
Thanks to GoPro service. They sent me another camera using FEDEX. It's a lot faster, it took less than a week to arrive. Highly recommand the trackable shipping service. Thanks a again!
I've made an international order on 16th March, 2007 with Gopro. It's already been a month, and I have not received the camera yet. Normally, it takes less than 10 days to arrive. I've tried to contact GoPro service team. The only solution they can offer is telling me to be patient and wait. If the shipping process is in its normal pace, I can wait. But the situation now, is not. I've paid the shipping for $22(far more expesive than the service USPS originally offer), and this is the only solution that GoPro can offer? For how long should I wait? I got no answer from GoPro. GoPro does not take this problem seriously. I trusted the shipping service that GoPro recommands, that's why I would buy it online. And now the product is lost, I don't think the customer should suffer from the lost. And I don't think "Be patient and wait" is the solution. What if it never arrives?
ReplyDeleteI share my experience to the ones who might be interested in buying the camera through GoPro service. Plase think again, just in case you encounter the same problem and you have no way to cliam the lost.
Sicerely,
Edward
Thanks to GoPro service. They sent me another camera using FEDEX. It's a lot faster, it took less than a week to arrive. Highly recommand the trackable shipping service.
ReplyDeleteThanks a again!
Edward