I've made an international order on 16th March, 2007 with Gopro. It's already been a month, and I have not received the camera yet. Normally, it takes less than 10 days to arrive. I've tried to contact GoPro service team. The only solution they can offer is telling me to be patient and wait. If the shipping process is in its normal pace, I can wait. But the situation now, is not. I've paid the shipping for $22(far more expesive than the service USPS originally offer), and this is the only solution that GoPro can offer? For how long should I wait? I got no answer from GoPro. GoPro does not take this problem seriously. I trusted the shipping service that GoPro recommands, that's why I would buy it online. And now the product is lost, I don't think the customer should suffer from the lost. And I don't think "Be patient and wait" is the solution. What if it never arrives?
I share my experience to the ones who might be interested in buying the camera through GoPro service. Plase think again, just in case you encounter the same problem and you have no way to cliam the lost.
International mail sucks! We are all so used to the speed at which we can communicate and buy stuff from anywhere but . . . then you wait. Takes me 2 months to get dvd's from Switzerland, weeks to get gear from NZ but it's better than not getting it at all! Of course the folks I deal with are on it and answer all my inquires (and have even re-shipped). Sounds like GoPro is experiencing some growing pains - just keep trying!
I've made an international order on 16th March, 2007 with Gopro. It's already been a month, and I have not received the camera yet. Normally, it takes less than 10 days to arrive. I've tried to contact GoPro service team. The only solution they can offer is telling me to be patient and wait. If the shipping process is in its normal pace, I can wait. But the situation now, is not. I've paid the shipping for $22(far more expesive than the service USPS originally offer), and this is the only solution that GoPro can offer? For how long should I wait? I got no answer from GoPro. GoPro does not take this problem seriously. I trusted the shipping service that GoPro recommands, that's why I would buy it online. And now the product is lost, I don't think the customer should suffer from the lost. And I don't think "Be patient and wait" is the solution. What if it never arrives?
ReplyDeleteI share my experience to the ones who might be interested in buying the camera through GoPro service. Plase think again, just in case you encounter the same problem and you have no way to cliam the lost.
Sicerely,
Edward
International mail sucks! We are all so used to the speed at which we can communicate and buy stuff from anywhere but . . . then you wait. Takes me 2 months to get dvd's from Switzerland, weeks to get gear from NZ but it's better than not getting it at all! Of course the folks I deal with are on it and answer all my inquires (and have even re-shipped). Sounds like GoPro is experiencing some growing pains - just keep trying!
ReplyDelete